Privacy Policy

At VignetteDesk AT, we are committed to protecting your privacy. This policy outlines how we collect, use, and safeguard the information you provide to us when using our website, atventhubvignette.digital. Our aim is to offer clear, transparent information about our data practices, ensuring you understand your rights and our responsibilities.

Data Controller

The data controller responsible for your personal information collected through this website is:

VignetteDesk AT
Austria (remote/online service)
Email: [email protected]

As an online guidance and travel planning service, our operations are primarily digital, and we do not maintain a physical customer-facing office address. All communications and data handling are managed remotely.

What Data We Collect

We believe in collecting only the data that is strictly necessary to provide our services and respond to your enquiries. Our website is designed to be informative without requiring extensive personal data from general visitors.

The primary instance where we collect personal data is through our contact form. When you use this form, we collect the following information:

Name: To address you personally and appropriately in our response.
Email Address: To communicate with you and send you a reply to your enquiry.
Message: The content of your enquiry, which may contain personal details you choose to share with us to explain your query effectively.

We do not collect sensitive personal data such as financial information, health data, or any other special categories of personal data through our standard contact forms. Please refrain from sending such information unless specifically requested and securely facilitated for a particular service interaction.

How We Use Your Data

The data collected via our contact form is used exclusively for the purpose of responding to your specific enquiry or providing the assistance you have requested. We do not use this data for marketing purposes, unsolicited communications, or share it with third parties for their own marketing activities.

Our commitment is to use your data solely to:

Respond to your questions and comments.
Provide information or guidance related to Austrian vignettes and travel planning.
Improve our service based on feedback received (anonymously where possible).

Cookie Policy and Local Storage

Our website uses client-side local storage exclusively for functional purposes, specifically for managing user preferences or potentially for basic session management if implemented in a non-identifiable manner. We want to be very clear:

No Tracking Cookies: We do not use any cookies or local storage items for tracking your behaviour across our website or third-party websites.
No Third-Party Cookies: We do not employ any third-party cookies for advertising, analytics, or social media integration.
Consent: Any use of local storage is purely functional and does not require explicit consent under GDPR as it does not process personal data for tracking purposes. If we were to implement any form of tracking or use cookies that require consent, this policy would be updated, and a consent mechanism would be deployed.

You can manage local storage through your browser settings. Deleting local storage will not affect your ability to use our site as it is primarily informative.

No Third-Party Analytics or Tracking

VignetteDesk AT explicitly states that we do not use any third-party analytics services (e.g., Google Analytics, Matomo, etc.) or tracking technologies. Our website is designed to provide information without monitoring individual user behaviour or collecting statistics about how you interact with our pages. We believe in offering a privacy-respecting browsing experience.

Data Retention

We retain personal data collected through contact form submissions only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Specifically, contact inquiries (your name, email, and message content) are typically kept for a maximum period of 12 months from the date of your last interaction. After this period, the data is securely deleted or anonymised, unless there is a specific legal obligation to retain it for a longer duration.

This retention period allows us to refer back to previous communications if you have follow-up questions or if we need to review past interactions for service improvement, whilst ensuring we do not hold onto your data indefinitely.

Your Data Protection Rights

Under the General Data Protection Regulation (GDPR), you have several important rights regarding your personal data. We are committed to upholding these rights:

The Right to Access: You have the right to request copies of your personal data we hold.
The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
The Right to Erasure (Right to be Forgotten): You have the right to request that we erase your personal data, under certain conditions.
The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.
The Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.

To exercise any of these rights, please contact us using the details provided below. We will respond to your request within one month.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact for Privacy Concerns

If you have any questions or concerns about our Privacy Policy, your personal data, or wish to exercise any of your data protection rights, please do not hesitate to contact us:

Email: [email protected]

We are dedicated to addressing your privacy queries promptly and transparently.